: The item must be in "like-new" condition with all original packaging for a full refund. Quick Summary Table Manufacturer Warranty Geek Squad Protection Duration Typically 2 Years Accidental Damage Stick Drift Often excluded (wear/tear) Claim Method Mail-in to Sony In-store at Best Buy Required Proof of purchase Phone number or Account
If your controller is defective right out of the box and you don't have an extended warranty: : 15 days to return or exchange. Plus/Total Members : 60 days to return or exchange. best buy ps4 controller warranty
: Call 1-800-433-5778 for questions or to start a claim if you can't visit a store. : The item must be in "like-new" condition
You will likely need to ship the controller to a service center at your own expense; Sony covers the return shipping. 3. Best Buy Standard Return Policy : Call 1-800-433-5778 for questions or to start
come with a from Sony.
If you purchased an optional protection plan (typically 2 years for about $19.99), the process is generally faster and covers more issues.