Users on platforms like the Apple Support Community and Reddit have reported similar issues where photos sent from Android (often via Google Messages ) arrive on iPhones as unplayable .mp4 files. This typically happens due to:
Pixel 6: Messages coming to me looking like photos I can't download
: For Android users, go to Settings > Apps > Messages > Storage and tap Clear cache . g61106.mp4
Are you this file from someone else, or did it appear after you sent a photo?
: Miscommunication between Google's RCS protocol and Apple's iMessage system. Users on platforms like the Apple Support Community
: A glitch in how the Multimedia Messaging Service (MMS) processes the file during transit.
: Check for any pending carrier or system updates in your device settings. : Miscommunication between Google's RCS protocol and Apple's
: Ask the sender to share the image as a document or through a different app (like email or a dedicated chat app) to avoid MMS conversion.