View and export SMS messages, call logs, voicemail, contacts, and calendar events.

Reconnect the USB cable, restart iExplorer, or ensure iTunes is updated to the latest version.

The app is 100% safe and secure to use on your computer.

If files cannot be accessed, ensure "Trust" was selected on the iPhone, and in some cases, disable password protection temporarily to establish the first connection. To give you the best advice, are you trying to: Recover lost messages/data ? Transfer music from an old iPhone to a computer? Browse app files for specific documents? Let me know your goal and I can give you the exact steps!