This is the ability to drive change through the organization. Without strong leadership, digital investments often become a "cacophony" of uncoordinated projects. Key components include:
In the modern economic landscape, "going digital" is no longer a luxury reserved for Silicon Valley startups; it is a survival mandate for the 90% of the economy operating in traditional industries. In their seminal work, Leading Digital , George Westerman, Didier Bonnet, and Andrew McAfee argue that true digital transformation is not about purchasing the latest gadgets, but about fundamentally reimagining how a business operates and delivers value. To achieve this, companies must strive for , a state reached by balancing two critical dimensions: Digital Capability and Leadership Capability . The Two Pillars of Digital Mastery
Westerman and his colleagues categorize organizations into four levels based on their proficiency in these two capabilities: Leading Digital: Turning Technology into Busine...
Moving beyond mere transactions to create seamless, omnichannel engagements that meet rising consumer expectations for speed and personalization.
Redefining how the company creates value, such as moving from selling products to providing digital-based services or "product substitution". This is the ability to drive change through the organization
Digital mastery is not achieved through technology alone; it requires a synchronized act of intentional leadership and technological implementation.
This refers to where a company chooses to invest its technological resources. The authors identify three primary areas for these investments: In their seminal work, Leading Digital , George
Digital Transformation and Innovation: The Influence of ... - MDPI