If you used a certificate as a partial payment (e.g., a $20 certificate on an $80 item):
The $20 "discount" from the certificate will either return to your account as points (standard) or be lost (promotional). Troubleshooting Missing Points return best buy reward certificate
Points usually reappear within 3–6 business days . Some users report it can take up to 48 hours for the system to repopulate them. Promotional Certificates: If you used a certificate as a partial payment (e