: Ensures that critical information is gathered, stored, and shared across the organization to prevent the "rediscovery" of knowledge and improve operational efficiency.
: Maintains the accuracy of the Configuration Management System (CMS) and its underlying data, ensuring all service assets and their relationships are properly documented. Service Transition ITILВ® V3 Roles In Service Tr...
These roles work together across the primary processes of Service Transition as outlined in the ITIL V3 Service Transition Guide : ITIL Service Transition | IT Process Wiki : Ensures that critical information is gathered, stored,
: Focuses on planning and coordinating resources to deploy major releases within specified time, cost, and quality constraints. and quality constraints.